1. Preparing Time: we need 1-7 working days to prepare your order according to our numerous orders every days.
2. We apologize that P.O.Boxes and military address(APO,FPO) cannot be delivered.
How can track my parcel?
You can track your parcel on the following website using your tracking number: www.17track.net/en (Copied to the browser to open)
What can I do when purchase protection time is running out?
If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to my account.
Is there any customs tax?
Usually we will declare the minimum value to avoid customs tax. But due to different policies in different countries, there might be customs tax that shoulder be paid by buyer .So you clouder leave a message when placing the order about how much value you would like to declare.
If you are not 100% satisfied with the quality of your purchase from GevenGee, you can return or exchange your items within 30 days from the delivered date.
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.